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FAQ All You Need to Know
FAQ All You Need to Know

Step Out Walk to Stop Diabetes General Questions

What is Step Out Walk to Stop Diabetes?
Step Out Walk to Stop Diabetes is the American Diabetes Association's signature fundraising walk. With strong support from the business community including sponsorship and corporate teams, the events raise funds for research, advocacy, programs and education. Learn about starting a team here.

How can I participate in Step Out Walk to Stop Diabetes?
You can form or join a walk team or participate as an individual walker. If you are not located near a walk event you can register as a virtual walker. Take your first step and register today

What is involved in participating in Step Out Walk to Stop Diabetes?
Participants register and recruit friends, family and co-workers to join the walk or to ask for support with fundraising. The day of the walk is a party to celebrate the fundraising accomplishments of our teams and individual participants as well as an opportunity to promote awareness about diabetes and the American Diabetes Association.

Do I have to raise money?
While there is no fundraising minimum, it is strongly encouraged that you raise money to support the American Diabetes Association and its mission. By raising a minimum amount, you'll receive a Step Out t-shirt on the day of the event ($ amount required varies by event). Additional recognition gifts are given to walkers for varying levels of fundraising.

What is the distance of an average walk route?
Most Step Out events cover three miles, though they range from about 2.5 to 6 miles. Some have special shorter walks for families and children and those who want to walk but can't make the full distance.

How are the funds raised by Step Out Walk to Stop Diabetes used?
73 percent of our total annual expenses go towards research, information and advocacy and public awareness activities. Learn More

Online Transactions

Is my information secure?
Information security is our priority. Our online system has been designed to protect your information. It uses industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so your data is securely stored.

How is my credit card information handled?
Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

General Online Info

I forgot my User name and Password.
Remember that your user name and password are case sensitive. Click here to find your password. You will receive an email with your user name and password. If you still have problems, please contact us for help.

How do I change my User name and/or Password?
First, login to your Step Out Center using your user name and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, user name and password. All changes will be made to your account immediately. There is no need to sign in again.

How do I unsubscribe from email?
You can update your preferences in your profile. Towards the bottom of each email message, there is a link stating, "Click Here to Unsubscribe." Click this link to unsubscribe or update other preferences..

Online Fundraising

What is a Personal Fundraising Page?
A Personal Page is your own webpage and is a great way to tell your donors why you have joined the Step Out Walk. Once you sign up for an event online you will automatically have a Personal Page created for you and the link is sent to you. You have the option of personalizing this page by going to your Step Out Fundraising Center. You will be able to customize images and video, text and the style/color of your Web page layout.

How do I change my personal fundraising goal?
First, you will need to login to your Step Out Fundraising Center. At the top of your Step Out Center (next to the thermometer), enter your new goal and submit the changes to save!

How do I change my team name, team division or team goal?
Only the Team Captain has the ability to change the team name or team division. The Team Captain will need to login to their Step Out Fundraising Center and click the "Progress" button on the top of the page.

How can I see who has donated to me?
Login to your Step Out Fundraising Center using your user name and password. Click on "Progress"; this will allow you to view your donor list and their donation amounts.

How can I see who is on my team?
Login to your Step Out Fundraising Center using your User name and Password. Click on "Team Progress"; this will allow you to view your team roster and the amounts raised by each team member.

I'm a team captain, how do I update the message to my team?
In your Step Out Fundraising Center, click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.

What is the difference between making my Personal Page private or public?
By default, a Personal Page is Public, meaning your name will appear in the participant search list available to online donors. Anyone accessing the site will be able to support you.

Setting your Personal Page to Private means your name will not appear in the participant search list. Only people you invite by giving them your Personal Page URL will be able to support you.

Handling Checks and Cash Donations

How can I enter checks or cash gifts into my ONLINE Gifts Summary?
First, login to your Step Out Center using your user name and password. Click the Enter Gifts box. Enter the information and be sure to click "Save."

Where can I find a receipt I can print and give my donors who give me a small cash donation?
If you need to give a receipt for a small cash donation, please print, cut and fill out one of the receipts in this downloadable document (Adobe PDF file).



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The American Diabetes Association is the nation's leading 501(C)3 nonprofit charity providing diabetes research, information and advocacy.

Step Out Walk to Stop Diabetes takes place across the country and is the premiere walk event supporting all people living with diabetes. It’s your turn to join other passionate people and register today!

How to be a Virtual Walker?

It's easy!

  • Click on the "Register" button located within the top of this page,
  • Find the Step Out you’d like to participate in locally, and
  • At the beginning of registering choose the VIRTUAL WALKER registration option.

That's it!

Create a Team

You can create a team either through the "Register" button above where you'll first find the nearby event or by visiting the list of events associated with national company below.

Do not forget to associate your newly created team with this company.


Credit Card Verification Code

The Verification Code is imprinted on credit cards to help merchants verify transactions when the actual card is not present, such as Internet purchases or donations. The merchant uses this number as part of the authorization process with the card issuer.

Please use the images below to locate the verification code for your card type.

Visa, Master Card, and Discover

Visa, Master Card, and Discover Verification Code

The verification code for Visa, Master Card, and Discover is a 3-digit number printed on the back of your card. It appears after the account number or last 4-digits of your account number, in the signature panel.

American Express Verification Code

American Express

The American Express verification code is a 4-digit number printed on the front of your card. It appears above and to the right of the embossed account number.

Join a Team

To join a team within this company, view the list of the available teams within this page and click on the team name or the "join" button next to it.


CREATE a new team

Become a captain of a new team.

JOIN a team

Join a team already registered for this event.

REGISTER as an individual

Participate without associating with a team.

BE a Virtual Walker

Participate from any location as a Virtual Walker.