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FAQ All You Need to Know

Step Out Walk General Questions

What is Step Out Walk?
Step Out Walk to Stop Diabetes is the American Diabetes Association's signature fundraising walk. With strong participation from people affected by diabetes and support from the business community (including sponsor and corporate teams), these events raise funds for research, advocacy, programs, and education. Learn about starting a team here.

How can I participate in Step Out Walk to Stop Diabetes?
You can form or join a walk team or participate as an individual walker. If you are not located near a walk event you can register as a virtual walker. Take your first step and register today

What is involved in participating in Step Out Walk to Stop Diabetes?
Participants register and recruit friends, family, and co-workers to join the walk or ask them for support with fundraising. The day of the walk is a party to show support for those living with diabetes, as well as celebrate the fundraising accomplishments of our teams and individual participants. The Step Out Walk also provides an important opportunity to promote awareness about diabetes and the American Diabetes Association.

Do I have to raise money?
While there is no fundraising minimum, it is strongly encouraged that you fundraise to support the American Diabetes Association and its mission: to prevent and cure diabetes and to improve the lives of all people affected by diabetes. By raising a specified amount, you'll receive a Step Out t-shirt on the day of the event ( amount varies by event). Additional recognition and gifts are given to walkers as they reach higher levels of fundraising.

What is the distance of an average walk route?
Most Step Out events cover three miles, though they range from about 2.5 to 6 miles.

How are the funds raised by Step Out Walk used?
74 percent of ADA's total annual expenses go towards research, information, and advocacy and public awareness activities. Learn More

Online Transactions

Is my information secure?
Information security is our priority. Our online system has been designed to protect your information. It uses industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so your data is securely stored.

How is my credit card information handled?
Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

Online Fundraising

I forgot my User name and Password.
Remember that your user name and password are case sensitive. Click here to find your password. You will receive an email with your user name and password. If you still have problems, please contact us for help.

How do I fundraise? You will find many online tools that will help you achieve your goal with your personal Participant Center:

Fundraising Page:
A personal fundraising page is your own webpage you get to customize with your story about why you are walking to share with others. Once you sign up for an event online, you will automatically have your personal page created and the link is sent to you.

Donors and Team Members:
In your Participant Center, you can see your progress towards your fundraising goal and the names of those who have donated on your behalf. Team Captains will also be able to see their team roster and their team’s fundraising progress.

You can easily send email messages to your friends, family, and coworkers to ask for support through your Participant Center’s email portal. All email messages include a link to your personal fundraising page to make it easy for them to support you. Team Captains can also send email messages to their team members. Returning Team Captains and/or individual participants can also access activity from the pervious year, including last year’s team roster and donors.

Mobile App:

Fundraise from the palm of your hand! Send text messages and emails that link to your fundraising page through our free mobile app for iPhone and Android. Update your personal fundraising page with photos from your personal library and set-up a NEW Facebook Fundraiser.

Get the iPhone App Get the Android App

Where can I find a receipt I can print and give my donors who give me a small cash donation?
If you need to give a receipt for a small cash donation, please print, cut and fill out one of the receipts in this downloadable document.



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The American Diabetes Association is the nation's leading 501(C)3 nonprofit charity providing diabetes research, information and advocacy.

Step Out Walk to Stop Diabetes is the premiere walk event supporting all people living with diabetes. It is a unique opportunity for businesses, clubs, friends and family to form teams with the vision of a life free of diabetes and all its burdens.

How to be a Virtual Walker?

It's easy!

  • Click on the "Register" button located within the top of this page,
  • Find the Step Out you’d like to participate in locally, and
  • At the beginning of registering choose the VIRTUAL WALKER registration option.

That's it!

Create a Team

You can create a team either through the "Register" button above where you'll first find the nearby event or by visiting the list of events associated with national company below.

Do not forget to associate your newly created team with this company.


Credit Card Verification Code

The Verification Code is imprinted on credit cards to help merchants verify transactions when the actual card is not present, such as Internet purchases or donations. The merchant uses this number as part of the authorization process with the card issuer.

Please use the images below to locate the verification code for your card type.

Visa, Master Card, and Discover

Visa, Master Card, and Discover Verification Code

The verification code for Visa, Master Card, and Discover is a 3-digit number printed on the back of your card. It appears after the account number or last 4-digits of your account number, in the signature panel.

American Express Verification Code

American Express

The American Express verification code is a 4-digit number printed on the front of your card. It appears above and to the right of the embossed account number.

Join a Team

To join a team within this company, view the list of the available teams within this page and click on the team name or the "join" button next to it.


CREATE a new team

Become a captain of a new team.

JOIN a team

Join a team already registered for this event.

REGISTER as an individual

Participate without associating with a team.

BE a Virtual Walker

Participate from any location as a Virtual Walker.

Log in using one of your preferred sites